We hope you love your purchase. If something is not right, please review the eligibility and timing below before sending anything back.
Return window
Contact us within 14 calendar days of delivery to request a return authorization. Approved items must be shipped back promptly in their original condition: unworn, unwashed, unaltered, free of fragrance or marks, and with all original tags and protective packaging attached.
Items that cannot be returned
Final-sale items, gift cards, personalized or altered merchandise, intimate items, and products marked non-returnable are not eligible unless they arrive damaged or incorrect. For hygiene and quality reasons, items showing wear, makeup, deodorant, pet hair, scent, or removed tags may be refused.
How to request a return
- Email info@theprompageantcouture.com with your order number, the item you wish to return, and the reason.
- Wait for return instructions and authorization before shipping.
- Pack the item securely and retain your shipping receipt and tracking number.
Return shipping is the customer’s responsibility unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable.
Refunds and exchanges
Approved refunds are issued to the original payment method after inspection. Financial institutions may require 5–10 business days to post the credit. Exchange availability cannot be guaranteed; the fastest option may be to place a new order after your return is approved.
Damaged or incorrect items
Contact us within 48 hours of delivery and include clear photographs of the item, packaging, and shipping label. Do not discard packaging until our team has reviewed the issue.