We want every order to arrive safely and with clear expectations. The information below applies to orders placed directly through theprompageantcouture.com.
Processing times
Most in-stock orders are prepared within 1–3 business days. Orders placed after business hours, on weekends, or on U.S. holidays begin processing on the next business day. During launches and peak seasons, processing may take slightly longer. If an item requires additional time, we will contact you using the email provided at checkout.
Delivery estimates
Standard U.S. delivery is generally estimated at 3–8 business days after dispatch. Delivery dates are estimates rather than guarantees and may be affected by carrier delays, severe weather, address issues, or other events outside our control. Complimentary standard shipping is available on qualifying U.S. orders of $150 or more; the current rate for smaller orders is shown at checkout.
Tracking and address changes
When your order ships, we will send a confirmation with tracking information. Please allow up to 24 hours for the carrier’s tracking page to update. Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee changes after fulfillment begins.
Lost, delayed, or damaged packages
If tracking has not updated for several business days, or a package appears damaged on arrival, email info@theprompageantcouture.com with your order number and photographs when relevant. We will review the shipment and help you take the appropriate next step with the carrier.
International orders
International availability, shipping charges, duties, and taxes are shown at checkout when supported. Import charges imposed by the destination country are the customer’s responsibility unless checkout states otherwise.